T•L Black Label Cream & Castile Collection - Lavender

REFUND POLICY - OUR COMMITMENT TO YOU

House of T•L stands behind all our products. If you have any questions or concerns about any aspect of your order experience, please contact us HERE. We will rectify the situation with an exchange or issue a refund. We’re not happy until you are!

SHIPPING AND PICK-UP POLICY

Pick-ups

Pick-ups are available at our Retail Outlet in Uxbridge, ON located in our production studio at 37 Main St N Lower Level (the old Hobby Horse Arms).  We are open M-F from 12-5pm and Saturday 12-4pm (holidays excepted). Orders are labeled and can be picked up in the foyer of our Retail Outlet.  Simply select pick-up at check-out. As soon as the order is ready for pick-up you will receive a notice via email with our hours and address for pick-up.

Shipping delivery

All packages ship via courier. Every order receives a tracking number that is emailed to you as soon as our shipping label is created.

Shipping cost

CANADA -

Canadian Provinces: All orders over $150 CAD (before tax and shipping) are eligible for FREE Shipping. Orders under $150 will be charged a flat rate at checkout of $19.

Canadian Territories: Unfortunately we currently are not able to ship to the territories.

USA - (lower 48 States) - All orders over $250 CAD (before tax and shipping) going to any of the lower 48 US States will receive FREE shipping. Orders under $250 CAD will have shipping charges added at checkout based on your location, and size and weight of your order.

What is the shelf life for House of T•L products?

We know you’ll want to use your House of T•L products right away. In the event however that you don’t, please be aware that since T•L products are all natural, their shelf life is less than your typical drugstore brands (think homemade bread vs. sliced bread). All our products are meant to be used within a year of purchase regardless of when they are opened. Check the back label for the jar icon to see the number of months once bottles are opened. Like with most things natural, fresher is better.

See below for a summary of our products shelf lives:

*As bars age they will harden as their water content evaporates. They will also lose their scent over time. You may also see some slight discolouring due to oxidation of the oils in the bars. None of these will affect the quality of the bar (in fact some people prefer a harder bar) other than aesthetically or in less scent.

Why is my product a different colour than the last time I ordered?

Being all natural products and using only essential oils to scent our products, this sometimes means we’ll have variations in the appearance of our products. Products may appear lighter or darker than the last time you received it but rest assured it’s just a normal part of being an all natural product. While the consistency (thickness) of our products shouldn’t vary, because we are handmade, this can sometimes mean products may be slightly thicker or thinner than a previous batch as well.

*A note about our Castile Bars: All our bars are handmade, poured, and cut which gives them their rustic appearance. Occasionally some edges may get nicked or a small corner broken off in the cutting process. This does not affect the quality at all. We ensure that every bar also meets at least the minimum weight stated on our packaging.

If you have any concerns or questions about any of our products we are just a click away. Your satisfaction is our number one priority. Contact us at info@houseoftl.com.