Refund & Shipping Policy

REFUND POLICY - OUR COMMITMENT TO YOU

House of T•L stands behind all our products. Contact us within 30 days of purchase and we will rectify the situation with an exchange or issue a refund. We’re not happy until you are!

SHIPPING AND PICK-UP POLICY

Pick-ups

Pick-ups are available at our Retail Outlet in Uxbridge, ON located in our production studio at 37 Main St N Lower Level (the old Hobby Horse Arms).  We are open M-F from 12-5pm and Saturday 12-4pm (holidays excepted). Orders are labeled and can be picked up in the foyer of our Retail Outlet.  Simply select pick-up at check-out. As soon as the order is ready for pick-up you will receive a notice via email with our hours and address for pick-up.

Shipping delivery

All packages ship via courier. Every order receives a tracking number that is emailed to you as soon as our shipping label is created.

Shipping cost

CANADA -

Canadian Provinces: All orders over $150 CAD (before tax and shipping) are eligible for FREE Shipping. Orders under $150 will be charged a flat rate at checkout of $19.

Canadian Territories: Unfortunately we currently are not able to ship to the territories.

USA - SHIPPING TO THE USA HAS BEEN PAUSED AS OF SEPTEMBER 9, 2025 DUE TO RECENT CHANGES IN CROSS BORDER POLICIES. (lower 48 States) - All orders over $250 CAD (before tax and shipping) going to any of the lower 48 US States will receive FREE shipping. Orders under $175 CAD will have shipping charges added at checkout based on your location, and size and weight of your order.