Refund & Shipping Policy

REFUND POLICY - OUR COMMITMENT TO YOU

House of T•L stands behind all our products. If you have any questions or concerns about any aspect of your order experience, please contact us HERE. We will rectify the situation with an exchange or issue a refund. We’re not happy until you are!

SHIPPING AND PICK-UP POLICY

Pick-ups

Pick-ups are available at our Retail Outlet in Uxbridge, ON located in our production studio at 37 Main St N Lower Level (the old Hobby Horse Arms).  We are open M-F from 12-5pm and weekends 12-4pm (holidays excepted). Orders are labeled and can be picked up in the foyer of our Retail Outlet.  Simply select pick-up at check-out. As soon as the order is ready for pick-up you will receive a notice via email with our hours and address for pick-up.

Shipping delivery

All packages ship via courier. Every order receives a tracking number that is emailed to you as soon as our shipping label is created.

Shipping cost

CANADA -

Canadian Provinces: All orders over $150 CAD (before tax and shipping) are eligible for FREE Shipping. Orders under $150 will be charged a flat rate at checkout of $19.

Canadian Territories: Unfortunately we currently are not able to ship to the territories.

USA - (lower 48 States) - All orders over $250 CAD (before tax and shipping) going to any of the lower 48 US States will receive FREE shipping. Orders under $250 CAD will have shipping charges added at checkout based on your location, and size and weight of your order.