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T·L·C Rewards FAQ

Here is everything you need to know about the T·L·C Rewards program. Just click a question below to find the information you're looking for. Still can't find the answer? No worries, you can reach us several ways:
Shopify Chat: Click the message bubble at the bottom of the screen
Phone: 647-361-7627

T·L·C Rewards allows you to earn TOVA COINS when you make purchases at which you can then redeem for discounts on purchases or free shipping.

For every dollar that you spend before tax and shipping, you will earn 1 TOVA COIN. Once you've earned 100 TOVA COINS, you can start redeeming. Each 100 TOVA COINS is worth $5 and you can redeem as many increments of 100 as you like at a time (up to 2000 TOVA COINS). That means if you have 500 TOVA COINS you could redeem all 500 for a $25 discount on your order of $50 or more.

TOVA COINS are the points you can earn with T·L·C Rewards. Earning enough TOVA COINS can get you perks like a discount on your T·L order or free shipping!

You don’t need an account to earn TOVA COINS in our T•L•C Rewards Program but you’ll need one to redeem. You automatically earn TOVA COINS with every purchase at Your TOVA COINS are attached to your email address so be sure to use the same email each time. If you’d like to combine your TOVA COINS with a different email please contact us and we can sort that out for you.

To access your T·L·C Rewards summary, click the present icon at the bottom of the screen and login to your account. Once logged in just click the present icon at the bottom of the screen again to see your rewards balance.

You can see your total number of TOVA COINS at the top of your T·L·C Rewards summary. You can access your account by clicking the present icon at the bottom of your screen. You must be logged in to your account to see your points total.


If you are already at Check Out, return to the home page via the House of T·L logo at the top of the screen.

Check out

Click the present icon in the bottom corner of the screen.

Rewards button

If you have not yet redeemed any TOVA COINS, click the 'Ways to redeem' button.

Ways to redeem

Once you've selected your chosen reward, click 'Redeem' to redeem the reward. If you have more than 100 TOVA COINS and want to redeem an order discount, you can move the slider to increase the discount in increments of $5. Each 100 TOVA COINS is worth $5.

Redeem code

You can apply your reward immediately to you cart or save it for later. If you don’t use it right away it will show in the ‘Your Rewards’ section right below your TOVA COINS balance. Choose the reward you'd like to apply, then click 'Apply code’.

Apply code

Now close T·L·C Rewards and return to your cart. Your new total will now be visible.

Return to check out

You need at least 100 TOVA COINS to redeem an order discount of $5. You can also save up your TOVA COINS in order to redeem for a higher order discount. For example, if you have 400 TOVA COINS, these can be redeemed to get a $20 order discount, 500 TOVA COINS can be redeemed to get a $25, and so on (up to a discount of $100).

There are several ways to earn TOVA COINS which you can see under the 'Ways to earn' tab on your T·L·C Rewards summary. You can access T·L·C Rewards by clicking the present icon at the bottom of the screen. Earning TOVA COINS can be as simple as liking us on Facebook or reviewing a purchased product. You also earn 1 TOVA COIN for every $1 you spend at, so the more you spend, the more you earn!

Ways to earn

TOVA COINS can be redeemed for order discounts in increments of $5 or use 350 TOVA COINS for a free shipping coupon.

Yes; if you are using the same email each time at Check Out, even as a Guest, you will still accrue TOVA COINS. However, you can only redeem your points after creating an account. Don't have an account? Sign up here!

You can only use one reward/discount code per order.

You won't earn TOVA COINS, but you can earn $10 off an order for both you and the person you referred. You can find your referral link below the 'Ways to redeem' button.

Referral code

If you send a friend a referral link, they get a $10 discount for any order over $50 before shipping and tax. Once they've made their order, you'll be emailed your $10 discount.

You can only use a reward code if your order is over $50 before tax and shipping. If your order is at least $50 and your code still isn't working, it may be because it has already been redeemed. Only one reward or discount can be used per order so if you are already using another reward or discount code you’ll have to choose which one you’d like to use. If you are still having trouble, please contact us for help.

If you don’t use a reward right away it will remain in your rewards account for use at a later time. Any previously redeemed rewards that have not been used will appear in ‘Your Rewards’ directly below your points total. If you don’t have any rewards already redeemed, none will show. If you’d like to cancel a reward and have your points refunded, simply contact us and we’ll be happy to help. Your TOVA COINS and Redeemed Rewards never expire.

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